Respond to common questions faster
Use approved answers for recurring questions without making every customer wait for an agent.
WhatsApp customer service automation
Turn WhatsApp conversations into connected customer service
WhatsApp is where many customers already ask questions, change bookings and follow up on orders. VexaCS is being built to help service teams manage those conversations with approved knowledge, useful automation and a clear path to a person when needed.
What this adds to your team
Make WhatsApp easier to operate at scale
Keep customer context connected
Bring the request, relevant customer details and conversation history together.
Move smoothly to a person
Hand complex cases to the right employee without asking the customer to repeat everything.
Explore the solution
More than an automated reply
Use WhatsApp as part of one service operation
VexaCS is designed to connect WhatsApp conversations with the same knowledge, controls and workflows used across your wider customer service operation.
Protect the experience with clear boundaries
Automation should know what it can resolve and what it should not. Confidence, policy and escalation rules help determine when the team needs to step in.
WhatsApp customer service questions
Is WhatsApp a planned VexaCS channel?
Yes. WhatsApp is one of the first channels in the product direction, alongside web chat.
Can a conversation be transferred to an employee?
Human handoff is a core capability being designed for VexaCS, with the conversation context preserved for the receiving employee.
Will more channels be supported?
Additional channels and integrations are planned as the platform develops. Confirmed availability will be announced through product updates.